REFUND POLICY

Refund Policy for Notary Public Association

At Notary Public Association, we are committed to providing our students with high-quality online notary courses designed to equip them with the necessary skills and knowledge to succeed in their notary public careers. We understand the importance of a reliable and functional learning environment, which is why we stand behind the quality and reliability of our courses. Our refund policy is designed to protect both our users and our business integrity.

Refunds will be issued under the following circumstances:

Technical Malfunctions: If any of our courses cannot be commenced or completed due to technical malfunctions on our part, including issues like course content not loading or system inaccessibility, you may be eligible for a refund. Please report such issues to our support team within 7 days of occurrence, along with detailed information and any relevant screenshots or error messages. Upon verification, a full refund will be issued.

Instructor Absence or Course Delay: As an approved vendor, we will refund all fees within thirty (30) business days of the scheduled course date if:

  1. An instructor fails to appear at the scheduled time, date, and place of the approved course.
  2. The course is delayed in starting more than fifteen (15) minutes after the scheduled time. To be eligible, the participant must inform Notary Public Association of their request for a refund and exit the course before it starts.

Cancellation of Certificate of Approval: If the certificate of approval for Notary Public Association is canceled, we will refund all fees within thirty (30) business days to those who paid for a course scheduled after the effective date of the cancellation.

Non-Eligible Conditions for Refunds:

Course Completion: Accessing, starting, or completing a course disqualifies you from refunds, regardless of the outcome (pass or fail), as our resources are fully committed to providing and supporting your course access from the beginning.

Change of Mind: Refunds are not available for changes of mind after course access has been granted.

Process for Requesting a Refund:

Submit your refund request to our support team via email at team@notarypublicassociation.org, including your name, course title, purchase date, and a detailed description of the issue.
Our team will review your request and may reach out for additional information.
Approved refunds are processed within 14 business days to the original payment method.

For any questions or concerns about our refund policy, please contact us at team@notarypublicassociation.org.

Membership Refund and Cancellation Policy

1. Lifetime Memberships – All Sales Final

By purchasing a Lifetime Membership, you acknowledge, understand, and agree that all Lifetime Membership fees are final, non-refundable, and non-cancellable. No refunds, credits, chargebacks, reversals, or prorated returns will be issued under any circumstance, including but not limited to: dissatisfaction, non-use, change in personal or business circumstances, or any other reason whatsoever. Upon purchase, immediate access to proprietary digital content and exclusive member benefits is granted, which constitutes full delivery of services. You expressly waive any right to dispute or reverse charges associated with a Lifetime Membership purchase.

2. Monthly and Annual Memberships – Cancellation Terms

Monthly and Annual Memberships operate on a recurring subscription basis. These memberships may be canceled at any time; however, all subscription fees already paid are strictly non-refundable.

  • Cancellation requests will only apply to future billing cycles.

  • When a member cancels, the cancellation will take effect at the end of the current billing period, and no further charges will be made.

  • No refunds, credits, or prorated adjustments will be issued for the remaining duration of the billing cycle, regardless of the date of cancellation or level of usage.

  • Failure to access or use the membership benefits does not constitute grounds for a refund.

3. No Retroactive Cancellations or Refunds

Cancellations are not retroactive. Members remain responsible for any accrued charges prior to the effective date of cancellation.

4. Acknowledgment and Consent

By completing a purchase of any membership—whether Monthly, Annual, or Lifetime—you:

  • Affirm that you have read, understood, and agreed to these terms.

  • Acknowledge that all fees paid are non-refundable.

  • Authorize the Company to charge your payment method on a recurring basis until you submit a valid cancellation request (applicable to Monthly/Annual memberships).

  • Agree not to initiate any chargeback, payment reversal, or dispute, especially for Lifetime Membership fees, which are contractually final.

5. Enforcement

These terms are legally binding. Any attempt to dispute a valid charge or obtain an unauthorized refund may constitute breach of contract and/or fraud. The Company reserves the right to pursue recovery of outstanding balances, chargeback fees, legal fees, and damages.